Aromora.co.uk provides a 7-day return guarantee from your delivery date. We’ve designed flexible return methods to make the process convenient for you.

Critical Notice: Personalized, engraved, or custom-made items cannot be returned. Items returned with broken seals, compromised packaging, or evidence of use may result in refused refunds or exchanges at our discretion. Products on sale are non-refundable. Only wrong products will be replaced   

We recommend recording an unboxing video when opening your parcel. Refunds will only be accepted with clear video evidence; without it, refund requests will not be processed. 

If you do not receive your parcel from the courier company and it is marked as delivered, please contact us within 2–3 days. Refunds will not be issued after this 3 days period. 

Return Method

Simple Steps:

  1. Obtain Your Return Authorization
     Email us at sales@aromora.co.uk to receive return address and prepaid shipping label by your self (We provide free delivery, but the cost of returns will be borne by the customer and We provide a free refund only if you receive the wrong product). 
  2. Prepare Your Package
     Ensure items remain in original condition with all components, tags, and protective materials included. Secure packaging is essential. Make a video while unpacking the parcel
  3. Ship via Courier
     Deliver your parcel to your nearest courier collection point. Standard tracked shipping will be applied for monitoring purposes. The return shipment cost will be at customer end. 
  4. Await Confirmation
     Our warehouse team will examine your return within 7 business days upon arrival and process it accordingly.

MANDATORY: Unboxing Documentation Requirement

FOR ALL ORDERS: Video evidence of package opening is COMPULSORY

  • Recording must display the unopened, sealed parcel with clear shipping labels
  • Continuously capture the unwrapping process from start to finish
  • Show all package contents as they’re revealed
  • Ensure adequate lighting and clear visibility throughout

WITHOUT UNBOXING VIDEO FOOTAGE:

  • Damage claims will be automatically declined
  • Missing item reports cannot be validated
  • Defect allegations may be rejected
  • Incorrect order disputes will not be honored

This mandatory policy safeguards both customers and Aromora against shipping discrepancies and fraudulent activities. The video provides irrefutable evidence of the delivery condition.

Retention Period: Maintain your recording until the return process concludes and funds are credited.

IMPORTANT: Delivery Fee Policy

Customer Obligation for Return Shipping:

Refunds are only issued if you receive a wrong product, a damaged/broken product, or a defective item.:

  • YOU bear the cost of return transportation
  • Initial delivery charges paid during checkout are NON-REFUNDABLE
  • While we provide complimentary return labels, alternative shipping methods incur your expense

Aromora Covers Costs When:

  • Manufacturing defects exist
  • Wrong products were dispatched
  • Damage occurred during transit
  • Product descriptions were inaccurate

This balanced approach ensures fairness while maintaining affordable pricing for all customers.

Wrong Item Delivered / Not delivered?

We apologize for any fulfillment errors!

Correction Process:

  1. Maintain Sealed Condition
     Do not open incorrect merchandise; preserve original packaging
  2. Swift Communication
     Email sales@aromora.co.uk or WhatsApp us at +447985498639 within 24 – 48 hours with:
  • Order reference
  • Image of received item
  • Unboxing video evidence
  • Comparison of ordered versus received products
  1. Complimentary Collection
     Zero-cost pickup arranged for incorrect merchandise
  2. Correct Item Dispatch
     Accurate product sent immediately via priority shipping without additional charges
  3. Alternative Refund
     If preferred, complete monetary reimbursement, including all fees

Zero Customer Burden: Our errors incur no costs to you; all correction expenses are absorbed by Aromora. 

If you do not receive your parcel from the courier company and it is marked as delivered, please contact us within 2–3 days. Refunds will not be issued after this 3 days period. 

Refund Timeline Expectations?

Processing Schedule:

  • Warehouse Receipt: Returns are inspected within 7 business days upon arrival
  • Approval Processing: Refunds initiated immediately following authorization
  • Account Credit Timeline: Varies by payment platform:

Credit/Debit Cards: 3-5 business days

PayPal: 3-5 business days

Bank Transfers: 7-12 business days 

Timeline Overview

Process Stage

Duration

Return eligibility period

7 days post-delivery

Warehouse inspection

7 business days

Refund authorization

Immediate upon approval

Account credit appearance

3-15 business days (payment method dependent)

Defect priority processing

3 business days

Order Cancellations

Pre-Shipment Cancellation

Free cancellation available before dispatch:

  1. Contact sales@aromora.co.uk or WhatsApp Us at +447985498639 immediately
  2. Provide order reference
  3. Cancellation confirmed with full refund within 2-5 business days

Transit Damage Protocol

Shipping Damage:

For courier-damaged deliveries:

  1. Keep damaged packaging unopened
  2. Document via video/photos (supplementing unboxing footage)
  3. Contact sales@aromora.co.uk or WhatsApp Us at +447985498639 within 24 hours
  4. Submit:

Order reference

Damaged packaging images

Damaged item photographs

Unboxing video evidence

  1. Immediate collection arranged with replacement or full refund

Carrier Claims: We manage all courier liability claims on your behalf.

Contact Our Dedicated Returns Team

Return Assistance:

Email: sales@aromora.co.uk
Whatsapp Phone:+447985498639 
Live Support: Website chat Mon-Sat, 9 AM – 3 PM GMT