Aromora Terms & Conditions

Welcome to Aromora.co.uk. These Terms and Conditions (“Terms”) govern your purchase of perfumes, fragrances, and accessories (“Items”) from our online platform www.aromora.co.uk (the “Website”). By placing an order through our Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

Please review these Terms carefully before making a purchase. You may save or print these Terms for your records using your browser’s save or print function.

Your privacy matters to us. We collect and process personal information to fulfill your orders, enhance your shopping experience, communicate special offers tailored to your preferences, and manage promotional activities. All data handling complies with current data protection regulations. To learn more about how we protect and use your information, please visit our Privacy Policy. 

Agreement and Order Process

Placing Your Order

When you select items and proceed through our checkout process, you can review your order details, make changes, and correct any errors before finalizing your purchase by clicking “Confirm Purchase” or a similar button on the final checkout screen.

Order Acknowledgment

Upon successful order submission, you will receive an automated email confirmation (“Order Acknowledgment”) containing your order reference number and item details. This acknowledgment simply confirms we have received your order request—it does not constitute acceptance of your order.

Contract Formation

Your order represents your offer to purchase items from us. We reserve the right to accept or decline this offer. A binding contract is formed only when we send you a shipping notification email (“Shipping Notice”) confirming that your items have been dispatched from our warehouse.

Partial Orders

If your order contains multiple items, the contract applies only to items confirmed in the Shipping Notice. Remaining items will be subject to separate Shipping Notices and contracts.

Order Acceptance

We reserve the right to refuse any order at our sole discretion. We bear no liability for declined orders.

Reasons for Order Processing Issues

Your order may not be processed if:

  • Items are unavailable, out of stock, or have been discontinued
  • Payment authorization fails or is declined
  • Delivery details are incomplete, incorrect, or unverifiable
  • We detect suspicious activity or potential fraud
  • Orders exceed reasonable personal use quantities

Shipping and Delivery

Delivery Services

We offer various shipping options at checkout. Delivery will be made to the address you specify during the order process. Detailed information about shipping destinations, costs, and timeframes can be found on our Delivery Information page.

Shipment Processing

All items in a single order are typically shipped together, though they may arrive in separate parcels. We cannot split orders across multiple delivery addresses. Additional services such as room-specific delivery or furniture placement are not provided.

Estimated Delivery Timeframes

  • Standard Shipping: 4-6 business days from dispatch
  • Express Shipping: 2-3 business days from dispatch
  • International Shipping: 7-14 business days (varies by destination)

Delivery Requirements

A signature may be required upon delivery. If you’re unavailable, the courier will leave instructions for redelivery or collection from a local depot.

Delivery Delays

While we strive to meet estimated delivery times, unforeseen circumstances may cause delays. We will inform you promptly if significant delays occur.

Free Shipping Offer

Enjoy complimentary standard Free shipping on all UK orders over. This applies to UK mainland addresses only and excludes remote locations.

Order Tracking

Once your order ships, you’ll receive tracking information via email to monitor your delivery progress.

Title and Risk Transfer

Responsibility Upon Delivery

From the moment items are delivered to your specified address, you assume responsibility for their care and safety. We are not liable for any loss, damage, or theft that occurs after successful delivery, except in cases where itemsat arrive damaged, defective, or incorrect.

Transfer of Ownership

Legal ownership of items transfers to you when both conditions are met: (a) items are delivered to you, AND (b) we receive full payment including all applicable charges. Whichever occurs last determines the transfer of ownership.

Risk Transfer Point

You bear the risk of loss or damage from the moment the courier delivers items to your address or obtains delivery confirmation.

Pricing and Payment Methods

Product Pricing

All prices displayed on our Website reflect current rates and are accurate at the time of browsing, except for obvious mistakes or technical errors.

Tax Inclusion

Displayed prices include all applicable taxes (VAT where required). Shipping fees are calculated separately and added during checkout based on your selected delivery method.

Price Changes

We reserve the right to modify prices at any time. However, price changes do not affect orders for which we’ve already issued a Shipping Notice.

Payment Completion

Full payment is required before we process your order. We accept major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and other payment methods shown at checkout.

Payment Authorization

By providing payment information, you confirm you are authorized to use that payment method. All required fields must be completed. If your payment provider declines authorization, we cannot fulfill your order and assume no responsibility for any resulting delays. We are not accountable for any fees your financial institution may charge for payment processing.

Pricing Errors

Despite our diligence, pricing errors may occasionally occur. If we discover a pricing discrepancy after you’ve ordered, we will either contact you to discuss options or cancel your order with a full refund.

Secure Payment Processing

All transactions are processed through secure, PCI-compliant payment gateways. We do not store complete credit card information on our systems.

Payment Security

We employ industry-standard encryption and security measures to protect your payment information during transmission and processing.

International Orders and Currency

Currency

All prices are listed in British Pounds (£ GBP). We accept payments in GBP through our accepted payment methods.

Currency Conversion

International customers may see charges in their local currency based on their payment provider’s exchange rate. Your bank or card issuer may apply currency conversion fees, foreign transaction fees, or other charges beyond our control.

Contract Language and Jurisdiction

The contract between you and Aromora is formed in England, conducted in English, and subject to English law. All customer communications are conducted in English only.

Currency Fluctuation

For international orders, if refunds are necessary, the amount returned in your local currency may differ from your original payment due to exchange rate variations. We are not responsible for losses resulting from currency fluctuations or conversion rates applied by financial institutions.

Returns, Exchanges and Refunds

Standard Return Period

We offer a generous 30-day return policy. You may return unopened items within 30 days of receipt for a full refund or exchange, provided they remain in original, resalable condition with all tags, seals, and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or damaged upon arrival:

  • Opened or used perfumes and fragrances
  • Items with broken seals
  • Personalized or customized products
  • Sale or clearance items marked as “final sale”
  • Gift cards and vouchers

Return Process

To initiate a return:

  1. Contact our customer service team at [email] within the 30-day window
  2. Provide your order number and reason for return
  3. We’ll provide return authorization and instructions
  4. Package items securely in original packaging
  5. Ship items back to our returns address (you are responsible for return shipping costs unless items are faulty)

Return Shipping Responsibility

You are responsible for return shipping costs and any risk of loss or damage during return transit unless the item is defective, damaged, or we sent you the wrong product.

Inspection and Processing

Upon receiving your return, we’ll inspect items within 5-7 business days. Items must be unused, unopened, and in original condition. We reserve the right to refuse returns that don’t meet these criteria.

Refund Processing

Once your return is approved:

  • Refunds are issued to your original payment method
  • Please allow 5-10 business days for refunds to appear in your account
  • Original shipping charges are non-refundable unless we made an error
  • We may deduct a restocking fee for items returned in unsellable condition

Damaged or Defective Items

If you receive damaged, defective, or incorrect items:

  • Contact us immediately with photos of the issue
  • We’ll arrange free return shipping or replacement
  • You may be eligible for a full refund including original shipping costs

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for your desired product.

Cancellation Before Shipment

You may cancel your order before it ships by contacting us immediately. Once shipped, standard return procedures apply.

Your Statutory Rights

This policy does not affect your statutory consumer rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or other applicable consumer protection laws. For additional guidance, contact your local Citizens’ Advice Bureau or Trading Standards Office.

Product Authenticity

Same like 100% Genuine Products

At Aromora, we guarantee that all perfumes, fragrances, and accessories sold through our Website are 100% authentic and sourced directly from authorized distributors and representatives.

Quality Assurance

Every product undergoes quality checks before dispatch to ensure it meets our strict authenticity and quality standards.

Original Packaging

All items are supplied in their original manufacturer packaging with authentic labels, batch codes, and security features.

Authorized Seller

We are authorized retailers of all brands featured on our Website and maintain proper relationships with brand owners and authorized distributors.

Authenticity Concerns

If you have any concerns about product authenticity, please contact us immediately. We take such matters very seriously and will investigate promptly.

Limitation of Liability

Product Conformity

We are legally obligated to supply products that conform to their description and are of satisfactory quality. We do not accept liability for losses that are not reasonably foreseeable or for any business-related losses (including lost profits, contracts, business opportunities, or goodwill).

Consumer vs. Business Users

If you are purchasing as a consumer for personal use, we are only liable for losses that are reasonably foreseeable at the time of purchase. If you are purchasing for business purposes, we exclude liability for indirect, consequential losses, lost revenue, or business interruption to the fullest extent permitted by law.

Exclusions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Defective products under the Consumer Protection Act
  • Any other liability that cannot be legally excluded or limited

Maximum Liability

Our total liability for any claim arising from your order shall not exceed the total amount you paid for the specific product giving rise to the claim.

Statutory Rights

These limitations do not affect your statutory consumer rights under applicable law.

10. Communication

Legal Notices

All formal legal notices must be sent in writing to our registered address provided in Section 1 or emailed to [legal email address].

Customer Service

For general inquiries, order questions, or customer service matters, please use the contact information provided in Section 13.

Electronic Communications

By placing an order, you consent to receive transactional emails regarding your order status, shipping updates, and essential service communications.

Force Majeure

Events Beyond Our Control

We shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes, storms)
  • Pandemics or health emergencies
  • Acts of war, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Labor disputes or strikes
  • Supplier failures
  • Transportation disruptions
  • Telecommunications or internet failures
  • Power outages

Notification

We will notify you as soon as reasonably possible if a force majeure event affects your order and will use reasonable efforts to minimize the impact.

Miscellaneous Provisions

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or regulatory authority, that provision shall be removed, and the remaining provisions shall remain in full force and effect.

Amendment Rights

We reserve the right to modify these Terms at any time by posting updated versions on our Website. Changes will not affect orders already confirmed with a Shipping Notice prior to the modification date.

No Waiver

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision. Your rights under these Terms are personal and cannot be assigned or transferred to another person.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Aromora regarding your purchases and supersede all prior agreements and understandings.

Governing Law

These Terms are governed by and construed in accordance with English law. Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the English courts, unless you reside in Scotland (Scottish law applies), Northern Ireland (Northern Irish law applies), Wales (Welsh law applies), or Republic of Ireland (Irish law applies), in which case the courts of your jurisdiction shall have jurisdiction.

Business Use Restriction

Our Website is intended for personal, non-commercial use only. We reserve the right to refuse or cancel orders that we reasonably believe are for resale, commercial purposes, or bulk purchasing.

Order Limitations

We may impose quantity restrictions on certain products and reserve the right to limit or refuse orders from the same customer, household, or address.

Get in Touch

If you have questions about these Terms or need assistance with your order, our customer service team is here to help:

Customer Service Email: Sales@aromora.co.uk
 Address: London, United Kingdom
 Website: www.aromora.co.uk

Policy Updates

We may revise these Terms periodically to reflect changes in our business practices, legal requirements, or service offerings. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review these Terms regularly to stay informed of any changes.

Continued use of our Website after modifications constitutes your acceptance of the revised Terms.

Thank you for choosing Aromora.co.uk – Your Trusted Perfumes & Accessories Shop